1. Acceptance of Terms By using any products or services offered by Cape Town City Pass (PTY) Ltd, including those provided by its subsidiaries, you agree to be bound by these Terms and Conditions. Your use of any Cape Town City Pass (PTY) Ltd product constitutes acceptance of these terms in their entirety.

2. Liability Disclaimer Cape Town City Pass (PTY) Ltd, its directors, employees, and agents shall not be held liable for any deficiencies in service, issues with admission, health and safety violations, or any personal injury or damage sustained by the pass holder during visits to any listed attraction. Any such disputes or issues shall be resolved directly between the pass holder and the relevant attraction or facility, in the same manner as if the customer engaged with the facility without using Cape Town City Pass (PTY) Ltd products.

3. Traffic and Weather Conditions Cape Town City Pass (PTY) Ltd is not responsible for any delays, disruptions, or inconveniences caused by traffic conditions, weather, or other factors beyond its control that may affect the pass holder’s ability to use its products.

4. Accuracy of Information While Cape Town City Pass (PTY) Ltd strives to ensure the accuracy of the information provided on its website, brochures, and guidebooks, conditions at participating attractions (such as operating hours or holiday closures) may change after the purchase of a pass. Cape Town City Pass (PTY) Ltd does not guarantee that each attraction will honour its commitments at the time of the pass holder’s visit. The pass holder is responsible for confirming the operating hours of any attraction prior to visiting.

5. Limitation of Liability To the extent permitted by law, Cape Town City Pass (PTY) Ltd shall not be liable for any loss, damage, expense, or inconvenience incurred as a result of the pass holder’s reliance on information contained on the website or in any accompanying materials. Pass holders are encouraged to verify details directly with attractions before their visit.

6. Attraction Admission and Discounts All attractions and services listed as part of the Cape Town City Pass (PTY) Ltd are contractually obligated to accept admission without further payment (unless otherwise stated), subject to their regular admission criteria. While Cape Town City Pass (PTY) Ltd uses all reasonable endeavours to facilitate access and discounts as per these agreements, it shall not be liable for any loss, damage, or inconvenience caused if any participating operator unlawfully or unjustifiably refuses admission or discounts in violation of their agreement.

7. Pricing Errors In the event that a product is listed at an incorrect price or with an incorrect description, Cape Town City Pass (PTY) Ltd reserves the right to cancel any such orders. If such an error is discovered after an order is placed, Cape Town City Pass (PTY) Ltd will, at its discretion, either cancel the order and issue a refund, or contact the purchaser to confirm whether they wish to proceed with the order at the correct price or description. If the purchaser declines to proceed or cannot be reached, Cape Town City Pass (PTY) Ltd will cancel the order and refund any amounts paid.

8. Pass Usage and Validity

• Passes may be used once per venue, unless otherwise noted.
• Pass validity is based on calendar days, not 24-hour periods, and is for consecutive days only.
• Unused passes are valid for 12 months from the date of purchase.
• Once activated, passes cannot be cancelled or refunded.

9. Refunds and Cancellations

• Full refunds may be issued for unused passes, provided that the refund request is submitted before the pass expires. A R40 administrative fee will be charged for all refunds.
• Refunds will not be provided for lost or stolen passes.
• No partial refunds will be granted for Premium pass holders who fail to redeem any listed Premium experiences during the use of their pass.

10. Acceptance of Terms By using any pass issued by Cape Town City Pass (PTY) Ltd, you acknowledge and accept these Terms and Conditions.