Below is a list of the most Frequently Asked Questions and their answers. If you cannot find the information you are looking for, call our support line on +27 (0)87 151 1904 or send us an email at info@citypass.
Buying a City Pass
Has your payment been failing when trying to purchase a City Pass?
The issue may lie with your bank’s online transactional security. VISA and Mastercards have security measures in place to protect you when online shopping. if you are unaware of this security, you should read the following documentation to assist in purchasing goods online:
Verified by Visa:
- Information and FAQs (navigate to the “SecureCode” tab)
Q: Who do I contact for assistance with Mastercard SecureCode?
A: If you have a Mastercard SecureCode, you must contact the financial institution that issued your Mastercard if you encounter any issues. Click here to find your financial institution. Please note that if your financial institution is not listed, it does not offer SecureCode.
If any problems persist, please email us at email@example.com
Attractions and Venues
You may present your City Pass Barcode on your mobile phone to gain entry into attractions.
Upon purchasing a City Pass, you will receive a confirmation email which also contains a unique barcode for each pass purchased.
All of our attractions are equipped with a barcode reader which will scan your barcode and grant you access into the attraction.
No. The City Pass package is designed to show you around the city and see as much as you can, different attractions and experiences.
No, opening times vary from attraction to attraction. We endeavour to keep our website and guidebook up to date. You can find more information about an attraction by visiting their attraction page on our website. We recommend contacting them directly to confirm their opening times or visiting their website to confirm details.
No. Your City Pass is all you need to gain access to attractions. Once you reach your chosen attractions, simply present your Pass (barcode) at the admission point.
City Pass packages
Your Unlimited Pass package is valid for calendar days, not for 24-hour periods. It will run out on the final day of the duration of the pass you purchased. For example, if you purchase a two-day pass and start to use it on a Wednesday, it will be valid for Wednesday and Thursday. Your pass is activated from the first scan.
All Pass packages are based on the number of day’s duration you purchased. If you purchase a 3-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday and Thursday of that week.
We aim to provide packages that provide you with the most flexibility. All of our packages expire 6 months from date of purchase.
No. We recommend that you either take a screenshot or a clear photo of the barcode as soon as you receive your pass so should you lose it, the barcode can still be scanned from your phone.
Note: only if a clear photo/screenshot is taken.
No. There are currently no family packages available and each member of your party will require their own package. However, the savings are substantial for family groups too. We do have reduced rates for kids. Kids under 4yrs travel for free. Children rates apply for 4 to 17-year-olds.
Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 4 and 17. Children who are 18 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.
Yes. Every City Pass package comes with an easy-reference, colour guide which provides details on participating attractions including address, contact details and special offers. Attraction details do change from time to time, so it is recommended that you view their websites for the most up-to-date information.
You can collect your Guide from one of the iVenture Info Centers or download it from this site.
With your City Pass package you will receive amazing savings and value whether travelling alone or with your family and friends. Every package offers free admission to large range of attractions and experiences and the convenience of having it combined on one prepaid pass.
Browse our sample itineraries.
Each City Pass includes a range of attractions, experiences and popular things to do – all on a single pass. Each City Pass is loaded with a package which includes entry to a selection of individual experiences such as cruises, tours or attractions. Simply choose between a 2, 3 or 5-Day pass and if you wish, add a premium experience. A comparison of the different iVenture City Pass packages is available here.
Each package provides you with complete flexibility to create your own itinerary and convenience to see the things you want to see when you want. Each package comes packed with a guide to all participating attractions so all you need to do is show your Pass and have all the fun!
Planning my trip
Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the attraction listing in your City Pass guide. Browse our Cape Town Attractions for more information.
Some of the attractions and experiences in Cape Town and surrounds do need to be booked in advance. Contact details of the attractions can be found in the City Pass Guide or under the Attractions section of this website or on the website of the respective attraction.
No, unless specified otherwise on the description of the tour or attraction in our guide. However, due to limited availability on selected tours and experiences, we do recommend that you call ahead to reserve your place. We have made note of this on the attractions in your easy-reference guide that accompanies your City Pass package and also on each attraction listing online.
Terms & Conditions of each attraction may change from time to time so we recommend checking directly with the attraction for booking requirements & procedures.
You can easily get to most attractions in Cape Town by using the City Sightseeing Hop-On Hop-Off buses, included for FREE with any City Pass package. The Hop on Hop off Bus ticket is valid for the duration of your pass. Certain attractions will need private/public transport such as the MyCiTi Bus or taxi.